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Legal · Refund and Billing Review Policy

Refund and Billing Review Policy

Version 1.0 · August 17, 2026

1. Start a review

Use support intake for a refund, non-delivery, damaged item, incorrect item or unrecognized charge. Include the checkout email and order number when available; never send full card details.

2. Review and routing

Revion handles payment evidence and verifies order-related requests for manual handoff to the assigned fulfillment partner’s support team. The partner investigates the order or product issue; Revion controls any approved monetary refund. A support request is not an automatic refund approval.

3. Refund method

An approved refund returns to the original payment method. The issuer controls posting time and associates the reversal with the original transaction. A historical order may use an earlier descriptor.

4. Issuer rights

Opening a Revion review does not waive or limit the right to contact a card issuer. A person who believes a charge is unauthorized may contact the issuer directly.

Your issuer rights remain yours.

Revion Caps can identify a billing question and begin a verified handoff for an order question to the assigned fulfillment partner. Contacting either team does not waive or limit your right to contact your card issuer. If you believe a charge is unauthorized, you may contact your issuer directly.